Please note that we do not offer Returns and Exchanges on International orders.
For local purchases made within South Africa customers are able exchange items within 7 days from when the order was received. We do not offer refunds, only credit notes. Please note that only the value of the goods will qualify for exchange.
Red Diamond Luxury is not responsible for any shipping charges that may occur from an exchange. Shipping charges for returning any item(s) will be at the customer’s own cost.

* Returns must be received in new, unworn condition with all tags attached.
* Please take good care to avoid the transfer of make-up onto item when trying it on. Items with any kind of stain will be rendered non-returnable.
* No exchanges on Sale items and custom orders.
Red Diamond Luxury reserves the right to not grant a credit note/exchange/refund if above criteria’s are not met.

RETURN PROCESSING
Once we have received your package and any additional payments have been received, we will proceed to process the Exchange and send out the item within 7 working days of receiving the original item.

If you wish to exchange item(s) please email info@reddiamondluxury.co.za within 5 days from receiving the product. Our policy requires that item(s) must be returned to our address within 7 days. We will reply confirming receipt of your email. Once we have received and checked the returned item(s), we will proceed with the exchange. This can take upto 14 working days.
If you require any additional information, please feel free to contact us.